We diagnose
Before anyone talks about parts or equipment, we find what actually failed and why. The whole system, not just the first broken part.
Residential HVAC
Residential HVAC, repaired first and replaced only when it makes sense.
We repair, replace, and install every kind of home heating and cooling system in Hampton Roads, from everyday air conditioners and heat pumps to the geothermal, oil, boiler, and Apollo systems most companies turn away. Whatever you have, we diagnose it before we recommend anything.
- Serving Hampton Roads since 2003
- 20+ years experience
- Master HVAC licensed
- Master Gas licensed
- Class A contractor
- Financing available
Before you replace anything
Does it actually need replacing?
Most of the replacement quotes we’re asked to look at were written before anyone finished diagnosing the old system. A failed capacitor, a refrigerant leak at one fitting, a defrost board, a flame sensor, or a crushed duct can all look like a system that’s finished, and none of them require new equipment.
So we find out what actually failed before we talk about replacing anything. If a repair buys you real time, that’s our recommendation. If replacement is the better use of your money, you’ll get both numbers side by side and the reasoning behind them.
Not sure it’s dead? Start with service and repair
Residential services
Every system we service.
Pick a service to see how we handle it.
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Repair Services
HVAC Repair
We’ll find what actually failed and tell you what it takes to fix it.
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New / Replacement Services
HVAC Replacement
We’ll find the right system for your home and make sure it’s installed properly.
How We Work
Every residential job starts the same way.
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We explain
You get the repair option and the replacement option in plain English, with the numbers and the reasoning behind each. No work starts until you’ve decided.
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We repair first
If your system has real life left in it, the repair is our recommendation.
Specialty Expertise
HVAC expertise most companies don’t have.
If you’ve been told “nobody works on those anymore,” you’re in the right place. These are a regular part of our work, for repair and replacement.
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Geothermal
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Oil heat
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Boilers
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Radiant heating
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Apollo systems
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Package units
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Advanced ductwork
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Not sure what you have? Send us a photo of the unit and we’ll tell you.
Ask a technician
Also for homeowners
Two more things we’re often called for.
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Selling your home?
When the HVAC shows up on a home inspection or PICRA, we diagnose it, repair what’s warranted, and document it for the buyer’s side. We schedule around your closing date.
PICRA HVAC Repairs -
Dryer, bath, or kitchen exhaust
Dryer vents that are too long, bath fans that dump into the attic, and range hoods that just recirculate. We duct them all the way outside.
Dryer, Bath & Kitchen Exhaust Venting
Commercial experience
Proven on airports and retail centers. Focused on homes.
For more than 20 years, our team has installed and maintained HVAC for airports, retail centers, restaurants, and medical facilities across Hampton Roads. On those buildings, downtime costs real money and guessing isn’t an option.
That work is why we diagnose the way we do. On a system that size, the wrong call is expensive, so you find the actual failure before you replace anything. We bring the same approach to every home we work in.
Choosing an HVAC company
Five questions to ask any HVAC company, including us.
The answers tell you more about a contractor than any review or coupon will.
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Will you diagnose the problem before you quote a replacement?
Our answer: Always. We find what failed and why before we recommend anything, and you’ll get repair and replacement numbers side by side when both are options.
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Do you size new equipment with a load calculation?
Our answer: Yes. We calculate what your house needs rather than ordering whatever size was on the old unit, which may have been wrong to begin with.
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Who does the gas work?
Our answer: We do. We hold a Master Gas Fitter license, so gas lines, valves, and venting are handled by our own technicians, not a subcontractor you’ve never met.
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How are your technicians paid?
Our answer: For their workmanship, not their sales. Nobody who comes to your house earns more by recommending equipment you don’t need.
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Will you show me what failed?
Our answer: Yes. If we say a part has failed or a heat exchanger is cracked, we’ll show it to you in person or in photos.
Service Areas
Where we work.
Proudly serving all of Hampton Roads, from the Southside to the Peninsula.
Financing & Payment
Whether it’s a larger repair or a new system, financing is available, and we offer a cash discount if you’d rather not finance. We’ll lay out both so you can see the real difference.
Our Brands
Brands we install and service
Testimonials
Hear from our customers.
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Mike was very professional and thorough throughout the entire process. Haven’t felt with any HVAC service before Ductman and will never choose anything else now. Thank you for a great experience.
Robert Clark
Google review
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Everyone was respectful, a pleasure to work with, and they got the job done in a timely fashion with a great quality of work. My house heats even better now than before. 10/10 I absolutely recommend them.
James Maurmeier
Google review
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Furnace went out on what seems like the coldest day so far this year. Chris answered our call and promptly sent out a technician to review the issue and provide an estimate. They were able to order and install the part quickly for a reasonable price. I would definitely call them again if we had another HVAC issue.
Charisse
Google review
Our Work
Recent residential work
View Case Study : Matched split system, 1980s ranchMatched split system, 1980s ranch
View Case Study : Central air added to a 1940s bungalowCentral air added to a 1940s bungalow
View Case Study : Oversized unit right-sized after load calcOversized unit right-sized after load calc
FAQ
Frequently asked questions
What types of home systems do you work on?
Air conditioners, heat pumps, gas furnaces, mini splits, and ductwork, plus geothermal, oil heat, boilers and radiators, Apollo systems, package units, and wall-mounted units.
Do you repair, or do you mostly sell new systems?
If a repair buys you real time, that’s our recommendation; if replacement is the better use of your money, you’ll get both numbers side by side and the reasoning behind them.
What areas do you serve?
Homes across Southside Hampton Roads and the Peninsula: Virginia Beach, Chesapeake, Norfolk, Portsmouth, Suffolk, Hampton, and Newport News.
Do you work on brands you didn’t install?
Yes. We install and service every major brand.
Do you offer emergency service?
Yes. Emergency service is available 24/7. Call 757-241-0723.
Do you do commercial work too?
Yes. Commercial work is a big part of what we do, from restaurants and retail centers to Norfolk International Airport.
Do you offer financing?
Yes. Financing is available, and we offer a cash discount if you’d rather not finance. We’ll lay out both so you can see the real difference.
Get Started
Let’s find out what your system actually needs.
Whether it’s a repair, a replacement, or a problem nobody’s diagnosed yet, call or send a request. You’ll get a straight answer and your options in plain English.